FAQs

Q: How do I find a specific product?

A: Navigate through the categories listed on the top bar navigation to view broad groups of products or use the search icon on the upper right-hand corner to use keywords to search for a specific product to narrow your options.

Q: Where can I find out more information on the products shown on this site?

A: Please contact BAMKO customer service via Contact Us page or your account manager who will be glad to provide all the details necessary or provide any more information regarding this website.

Q: How do I know if my order was placed successfully?

A: You will know that your order has been sent to us when you see the ‘Order Confirmation’ page on your web browser. This screen will issue an Order Number and provide a summary of the order you placed. It is a good idea to print a copy of this screen for your records. You will also receive an order confirmation via email when your order is placed.

Q: How will I know that my order had been shipped?

A: You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your order while it is in transit.

Q: How long does it usually take to ship my order?

A: Typical order fulfillment time for online purchases is 1-2 business days after placing the order and receiving payment. A shipping confirmation is emailed to the user once the order has been approved and shipped.

Q: How do I know what my tracking number is?

A: The shipping confirmation email will contain all of the required information to track your shipment. You can also click on “Order History” to view your order history and search within your orders. When clicking on an order, you can view the order details including the status of the order and tracking information.

Q: My tracking number does not work. What should I do?

A: Tracking numbers might not be properly scanned but the package arrives anyways. If the package does not arrive in a reasonable amount of time, contact us directly for further information.

Q: How do I cancel my order?

A: If you need to cancel your order please contact us and provide the order number you would like to cancel. After your order is cancelled, you will receive an email notification of the cancellation.

Q:Is this a Microsoft hosted store?

A: No, this is a 3rd party store ran by BAMKO, LLC with the approval of Microsoft. The information provided on this page is provided directly to a third-party, Bamko, LLC, and its subcontractors (collectively “Bamko”) to process and fulfill orders.